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Returns policy

Alpaca Annie hopes that you will be 100% satisfied with your items.
In the unlikely event that our products fail to meet your expectations, however - you can always return them within 14 days of receipt for a replacement or refund.

Please refer to the following terms concerning this process. You are entitled to return your product under the following conditions of sale:

  • The goods are damaged or faulty.
  • The goods were ordered by mistake, or you have ordered the wrong goods
  • The goods received do not correspond in any way to those chosen during initial transaction
  • The goods MUST be returned with all packaging intact, and in perfect or otherwise resalable condition.

Under the Distance Selling Act, you may return the goods within 7 days and receive a refund - providing they meet the previous terms where applicable. To make a return please contact us, make us aware prior to returning the item. We will then refund you when the item if received in an acceptable condition.

Ensure that any product you are returning is well packaged, as any damages incurred during the postal process must be claimed by you. You are responsible for claiming any losses incurred through the postal system – please ensure you obtain the appropriate certificates, or send via recorded delivery.

You will be notified through e-mail when we have processed your request for return. If you are unable to correspond through e-mail, an alternative means of contact must be provided.

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    Hi Karen, the lovely Lara and Julie

    Have just been and now I pick up the reminder. How efficient.We had such a wonderful time and I would like to thank you so very much.So soothing and how knowledgeable you are about such beautiful creatures. They do you credit, because you look after them so very well. Such fun was it real I wonder?

    Again thank you all so very much. Am still floating. On behalf of us all many thanks.
    Best wishes, keep trekking
    Love Veronica

    Lovely words from a very happy trekker!!!

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    Just wanted to say what a fantastic time we had on the trek – the alpacas are lovely, Lara was fab and the chap helping her was so knowledgeable – I have recommend this to my friends – thank you again.