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Shipping

Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date, however, you can nominate an alternative delivery address if this is more convenient. Simply fill in an alternative delivery address when you place your order. In cases where your items are too large to fit through a standard letterbox, we will use a signed-for delivery service. Please ensure you are able to sign for such items when they arrive.

Any customs or import duties charged once the order reaches its destination country, must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, you may wish to contact your local customs office for further information.

Once your order has arrived in your country, it will be passed on to an internal postal service, according to Standard Delivery procedures.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or leave details on how to pick up your order or rearrange delivery.

To enable us to provide you with the best possible delivery experience, we may pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and or E-mail, or contact you directly in the event there are difficulties with the delivery.

Delivery charges

UK
£5.50 for orders up to £50 using APC Courier 24 hour delivery guaranteed.
Free for orders over £50.

EU Standard
£5.50 for orders up to £50.00
£9.95 for orders between £50 and £150
£14.95 for orders over £150.00

Rest of the world
£9.95 for orders up to £50.00
£14.95 for orders between £50 - £150
£19.95 for orders over £150.00

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    Hi Karen, the lovely Lara and Julie

    Have just been and now I pick up the reminder. How efficient.We had such a wonderful time and I would like to thank you so very much.So soothing and how knowledgeable you are about such beautiful creatures. They do you credit, because you look after them so very well. Such fun was it real I wonder?

    Again thank you all so very much. Am still floating. On behalf of us all many thanks.
    Best wishes, keep trekking
    Love Veronica

    Lovely words from a very happy trekker!!!

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    Just wanted to say what a fantastic time we had on the trek – the alpacas are lovely, Lara was fab and the chap helping her was so knowledgeable – I have recommend this to my friends – thank you again.